Board Club: Customer Intelligence
Built a real-time customer intelligence platform that identified churn drivers and transformed retention strategy — delivered in 30 days.
The challenge
Board Club, a subscription-based service, needed clearer visibility into why customers left and how to act earlier—with a path to operationalize retention, not just report on it.
Data lived in multiple places; there was no single view of customer health or a repeatable way to test and refine retention plays.
Focus
Unify signals, prioritize churn drivers, and ship a platform the team could run—not a one-off report.
What we delivered
Built a real-time customer intelligence platform that identified churn drivers and transformed retention strategy — delivered in 30 days.
Methodology
How we approached the work—design, build, and hand off something durable.
Discovery workshops and data source mapping
Customer behavior modeling and churn signal design
Real-time analytics pipeline and monitoring
Retention playbooks aligned to business workflows
Challenge areas we addressed
- High customer churn and unclear drivers
- Limited visibility into customer behavior across touchpoints
- Retention tactics not grounded in unified data
Ready to build customer intelligence?
Tell us about your data and retention goals—we’ll map a practical path.